The young kid who works the night shift where I get my 430 coffee each morning asked about my name badge: “So what exactly do you do every day?” I replied “In a nutshell, we keep people housed and fed with the lights on.” He said it sounded like a cool job. Not to miss the teaching moment, I asked in return, “So what exactly is it you do every day?” Puzzled at my question, he paused, then replied “Well, I serve coffee, snacks and things people need to get through the day and I try to keep people happy.” As I walked out, we both smiled as he realized, probably for the first time ever, that we are essentially in the same business.I hope he never looks at his job the same way again.